I recently took a misstep with a client. Although I had good intentions, and no ulterior motive, she felt that I had had ill-timed a communication. It was truly upsetting to her (and consequently to me). Needless to say, I immediately apologized profusely, and without a long, drawn out explanation, accepted my part in the misunderstood communication. Oh sure, I could have blamed Mercury (still in retrograde), and there was a specific reason why I did and said what I did … Still, I stepped into an unenviable place of inadvertently hurting someone I care about.
So, trying to turn the event around, I have studied it since finding out about it yesterday, and am glad to say that I have generated lessons from it. I have also suggested that all the folks involved do likewise. This is a stronger position then my “former” defensiveness would have yielded.
What was my learning? There were several, and I think a couple have yet to unfold. Still, I realize, once again, something I have always known but had temporarily forgotten: our timing of things done and said must be carefully calculated; and that something I discuss daily in other parts of my life may be extremely sensitive to others. The fine line that I must walk as a facilitator has, like any other path, pitfalls that still need to be guarded against!